The role involves:
•Helping customers with queries coming in to us by phone, email or web chat.
•Analysing and resolving more detailed queries and charge disputes submitted via our website and replying to the customer via phone or email.
•Providing one-to-one training to our customers to help them understand their bills.
•Identifying and assisting to resolve issues which need more detailed investigation.
•Raising and pursuing disputes with our suppliers on behalf of our customers.
•Prioritising caseload and providing updates to customers in a timely manner.