Why is this role important
Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. As a Senior Core Operations Engineer, you will directly impact both day-to-day quality of our platform and satisfaction of our clients.
You know you are doing a good job when:
•Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
•Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
•Clients receive clear and accurate information in a matter of minutes.
•You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
•You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.
•You are leading work shifts and ensuring all tasks are done in time and with good practices in mind.
More about you:
•You are a professional looking for a high-growth challenge.
•You have a wide range of interests and working experience in any of these: SQL, programming logic and computer networks.
•You really care about clients, looking to provide the best possible experience.
•You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
•You have previous experience in coaching, training or leading others.
•You are curious to learn how things work and what you can do to improve them.
•You are not afraid to dig deeper and use your analytic approach to solve technical problems.
•You are eager to progressively solve more complex problems.
•You speak fluently to clients, partners, colleagues and engineering teams alike, in Croatian and English.
•You are flexible to attend specialisation training and education in Pula, Croatia.