Investor Support Executive

The Role

This is an amazing opportunity to join an entrepreneurial, fast-paced and market-changing business. We are seeking a smart, enthusiastic and hard-working Investor Support Executive to join our expanding team. There will be the opportunity for a bright candidate to develop and master key skills as well as taking on increased responsibility in the Investor Support function.

First point of contact for investor queries via phone and email
Responsible for delivering excellence to our wide range of customers
Conducting regular operational tasks e.g. investor KYC checks
Working with other members of the team to improve processes and control procedures
Liaising with other departments to answer detailed queries
Dealing with and recording complaints and escalations
The Candidate

*2:1 or equivalent experience preferable
*Ideally 1+ years’ experience in a customer facing role
Smart, enthusiastic and dedicated to delivering an excellent customer experience
Excellent communication skills, both on the telephone and in writing
Good experience in explaining complex products and services to consumers
Ability to think creatively and suggest changes to in order to improve efficiency and impact
Adept at dealing with and resolving complex queries
Ability to manage time effectively and capable at multi-tasking
Proficient use of Microsoft Excel beneficial

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