Director - Product Management Workforce Optimization

Employment Type:
IT Jobs
Job Role:
Director Jobs, Product Management Jobs
United Kingdom
Mobile Jobs
Job Ref:

Role overview and responsibilities:

Product Management at NewVoiceMedia drive the entire product lifecycle from defining the target through to checking whether business forecasts match the real world performance. Specific responsibilities will include:
Set the strategic direction for the product and feature set aligning with the business goals
Build and deliver on a product roadmap working closely with the Dev/Ops Execution Team
Define the User Experience and high level UI of the product and its features
Empower and supervise key internal stakeholder to deliver the roadmap
Manage and build relationships with 3rd party partners to deliver a market leading product portfolio when relevant
Develop and ensure the success of the GTM strategy with all other areas of the business
Responsible for the P&L of the product line
Monitor changing market trends and segments for business opportunities and impacts
Evaluate business opportunities & impact and build business cases for new products and features including evaluation of whether we should build, buy or partner

Skills and experience required:

Engineering (Computer Science) degree
MBA degree is an advantage
5 years’ experience and understanding of the WFO market
Deep understanding of WFO domain – Recording, QM, WFM, Interaction Analytics
Experience and success in building a highly growing and profitable products - 3 years
Strong experience in Software Product development life cycle managing multiple products with a concentration on multi-channel contact center infrastructure - 3 years
Experience in dealing with and incorporating third party products, OEM relationships
Strong background in requirements definitions, translating customer needs, market trends, strategic imperatives into business requirement documents and functional requirement specifications
Strong experience in Software go-to-market techniques
Strong experience in Agile Development practices
Experience in working with Salesforce (+other CRM – advantage)
Superb communication and presentation skills; Flexible; Ability to lead by example
Willingness to express opinion and challenge existing thinking
Can be self-directed and work independently with minimal supervision
Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.

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