NOC Technician

Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and generation. Candidate(s) will provide customer phone support and status updates as needed, and be able to direct, coordinate and partner with various work centers, network engineers/system administrators, and customer organizations in the execution of daily tasks. Tasks are typically procedure-based, so candidates will need to learn existing documented procedures as well as assist with creating and/or updating procedures as necessary

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