Client Implementation / Project Manager

Role overview

We’re looking for an Implementation Manager to be responsible for the planning, execution and implementation of our SaaS solution into major enterprise customers including retailers, banks and major government departments. Taking projects from initial scoping phase through to successful launch, this is a multi-task role where you will be handling multiple projects concurrently, so we’re looking for a dynamic individual who is looking to challenge themselves and work in a fast-growing start-up environment.

About the role

•Responsibility for the entire implementation process from initial scoping stages through the solution delivery cycle through to ongoing account management
•Looking after both standard product and bespoke implementations where our platform integrates with client-specific components
•Being the main contact for new clients as they implement our solutions and provide answers to detailed technical questions
•Working closely with clients to ensure the successful delivery of all projects
•Managing the project scope to ensure project targets and timescales are adhered to
•Creating and maintaining project plans to ensure projects are actively tracked and tasks allocated to project team members in line with agreed milestones
•Actively communicating with customers and internal teams to ensure all aims of the project are met
•Completing functional testing and managing client UAT and system rollout stages
•Feeding into the product roadmap any ideas, tools and processes that can help us get our clients live more quickly and smoothly, and ways of improving the products & services we deliver
•Delivering and demonstrating outstanding results to, and for our clients from go-live
•Pro-actively identifying ways of improving the products and services we deliver
•Troubleshooting customer issues, ensuring they receive the most benefit possible from their investment in BookingBug solutions
•Organising and providing training to both customers and the rest of the BookingBug team

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