Technical support specialist

Employment Type:
IT Jobs
Job Role:
Application Support Jobs, Helpdesk Jobs, Network Support Jobs
Mobile Jobs
Job Ref:

Job responsibilities:

Response to the company's customers' telephone calls, letters and virtual requests of technical character in an efficient and timely manners;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about Internet products and services;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Fix registered problems during the first contact and transfer non-resolved requests if necessary to the corresponding departments or staff member;
Follow up to the accomplishments of registered customer requests;
Conduct an ongoing registration of customer requests and accomplishments or any other outcomes;
Report on the carried out activities and results to the technical support team leader.

Required qualification:

University degree (in progress of study is acceptable);
Technical aptitude (computer literate, able to quickly learn new applications);
Basic understanding of the following protocols; IPv4, TCP/UDP, DHCP & ARP;
Knowledge of Linux/Unix systems will be a plus;
Familiarity with mobile device software and hardware;
Strong customer service and communication skills;
Strong troubleshooting skills;
Fluent in Armenian and Russian to support customers via phone and email;
Knowledge of English;
Prior contact center experience preferred, but not essential;
Have a flexible schedule, including the ability to work shift and weekends;
Good team and Individual player.

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