Purpose of Role:
To investigate vehicle concerns, provide short term containment and carry out RCA. These will arise from vehicle build, quality audit, warranty, development or appraisal. Provide a transparent and robust allocation report.
Accurate log of in progress RCA activities and accurate input into the QCR system.
Analysis of internal and external data such as Metrology Reports, vehicle audit , warranty & service to establish correlation
Define the problem using correct RCA steps and report accordingly
Implement short term containment actions for concerns arising in the QE’s responsible area.
Offer appropriate guidance to insure that the corrective action will be effective
Confirm that the corrective action is implemented in the appropriate time frame
Determine the business priority of the concern and it’s responsible corrective action owner
Knowledge, Skills and Experience:
Knowledge of automotive industry ideal
Engineering background ideal
Previous root cause analysis experience /concern resolution essential
Experience using problem solving quality tools
Communication skills verbal and written both internally and externally
Customer facing skills
Ability to translate technical jargon into laymen’s terms
Has proven experience in working in strong team environments as well as solo environments
Motivated by achieving a successful solution
Familiar with working to deadlines or within a target driven climate
Has a positive attitude, is flexible, and is comfortable in a changing environment
Has excellent PC skills including, Word, Excel, and PowerPoint
Is well presented, with excellent time keeping.
Must be able to communicate well at all levels (Internally and externally)
Organisational skills are essential, as is attention to detail