Senior Compensation Manager, Operational Intelligence

Employment Type:
Accounts and Finance Jobs, Human Resources Jobs
Job Role:
HR Manager Jobs, Payroll Jobs
Mobile Jobs
Job Ref:
RX00140817 - X

Job Duties/Accountabilities:
Manage a team of specialist by continuing to push to improve performance and efficiency in order to deliver highly accurate data
Performance and Compensation Management:
Produce bi-weekly compensation forecasting and monthly actual compensation spend analysis report
Process monthly compensation payout for both internal employees and external vendors
Validate payout results, gatekeeper for the payout calculation process
Monitor existing incentive programs, produce monthly actuals reporting and support any changes in the programs
Communicate effectively with all client operations teams to properly evaluate agent performance, configure ranking and pay grade structure, validate & update current month compensation payout and upcoming month performance targets
Expense Management and Weekly Executive reporting:
Support daily month end reporting on request, provide explanations and suggestions to executives for decision making
Work closely with other teams (i.e. project delivery; scheduling, real time management, vendors management) to provide guidance and assistance for the business
Month End Reporting and Team count management:
Produce weekly/monthly teamcount reporting and via auditing, ensure accuracy in cost centre, reporting structure and agent grouping level
Ad-hoc reporting and analysis as required

Critical Competencies/Qualifications:
Familiarity with commonly accepted contact center industry practices, terminology, and key metrics
Experience in a budgeting/forecasting/performance & compensation management role or related field
Strong analytical and intuitive skills – ability to reason logically, recognize assumptions, and ability to assess (quantify) impacts
Attention to detail and ability to analyze numbers for accuracy and reasonableness
Highly organized, independent, and ability to handle multiple requests in order of priority
Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
Must have the ability to work within a team, under pressure and respect deadlines
Flexible and able to comfortably operate in an ever-evolving & changing environment
Advanced skills in MS Excel and Powerpoint

Education and Preferred Experience:
Bachelor Degree
Accounting designation (or working towards one) is an asset
Master degree (i.e. MBA) is an asset
Knowledge of SAP and Business Warehouse is an asset

Bilingualism is an asset (English and French)

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