Customer Retention Specialist

Job Duties and Responsibilities:

You will be responsible for retaining customers by sharing your knowledge and enthusiasm about our pricing, service, and technology. Our Customer Retention Specialists typically talk with 35-50 existing customers per day, from all over the country.
By building quick rapport and using your assertiveness and confidence, you’ll educate current customers on why they should stay with us! You Should feel comfortable overcoming objections, have a desire to constantly learn, and be willing to accept feedback.
We need driven individuals who can adapt as we continue to grow and who are motivated to advance to handle new responsibilities.

Experience and Requirements:

High school diploma or general education degree (GED) preferred; or 3 months of related experience and/or training; or equivalent combination of education and experience
Assertive and results-oriented with a NEED TO SUCCEED
A desire to answer INBOUND existing customer retention calls
Money motivated; aiming to maximize our bi-weekly PERFORMANCE INCENTIVE PLAN!
Enjoy helping customers choose the best solution for their needs
Comfortable interacting with a diverse potential customer base

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