Duties & Responsibilities:
Work with team to ensure uptime and availability of Dyn's DNS, Internet Intelligence and Email Delivery services.
Monitor critical systems and services to advise of potential outages or degradations of service.
Participate in DDoS mitigation and risk assessment activities.
Willingness and ability to quickly learn new technologies.
Ability to quickly respond to any page and provide initial triage or efficiently escalate to Operations staff.
Coordinate with development teams on ensuring operational readiness of new products and services.
Assess customer support escalations and assign to the Operations and/or respective product teams.
Participate in the 24x7 on-call rotation.
Participate in operational embedding activities within Development teams
Perform other duties as assigned / requested.
Education & Qualifications:
2-5 years of job experience or B.S. in Computer Science, Electrical Engineering, Computer Engineering and/or a related field
The ability to support, troubleshoot, repair, and build distributed, fault tolerant systems.
Hardware Systems: Dell R-Series Servers, Cisco Switches, Arista Switches, Juniper Routers, Switches, and Firewalls; various other devices.
Software: FreeBSD, Linux, VMware, KVM, Shell Scripting, Perl, Python, Apache, BIND, Unbound, DJBDNS, MySQL, Cassandra / NoSQL, Exim, Postfix, SVN, Nagios, MRTG, RRD, Cacti, Graphite.
Protocols: IPv4, IPv6, TCP, UDP, DNS, SMTP, HTTP, SSL, SSH, SQL, and SNMP.
Self driven, team player, with good communication and documentation skills.