SENIOR CLIENT SUCCESS MANAGER

YOUR AREA OF RESPONSIBILITIES

Own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention and Growth of each account
Push to meet with senior stakeholders within each client accounts on a regular basis and drive forward client projects and create new opportunities through your intimate knowledge of your client’s strategic objectives.
Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through adoption and usage of our solutions.
Manage and constantly improve the on-going client relationship for all of your assigned accounts by working with Technical Client Services, Professional Services and Strategic Services to deliver a best in class customer experience to all of your clients and act as the point of escalation for client-specific issues if they affect the relationship and/or revenues
Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients Emarsys investment.
Use your relationships with clients to create advocacy within your portfolio to drive testimonials, case studies and references to create new business opportunities.
Take ownership of the transfer of information from Product Development, Marketing and Strategy teams to your portfolio of clients to drive upsell and cross selling opportunities and secure our long term revenue stream through the timely renewal of client contracts.
Consistently and regularly use Salesforce & other information systems to provide timely and accurate forecasting and reporting of activity.
Ensure client attendance at company events and webinars and work closely with the marketing team to deliver videos, testimonials and case studies from each of your clients.

YOUR PROFILE

Minimum 5 years experience in account management, preferably in digital marketing and technology areas
Working experience in digital marketing or advertisement agency is highly preferred
Desire to have a number to hit
Quick learners with ability to adapt to changing environment and product development
Excellent Client management skills and strong communication & negotiation skills
Strong in written and spoken English, Cantonese and Mandarin
A positive attitude, self-motivated, and a good team member
Strong technology skills that you are able to do complete product demonstrsations and credibly discuss technical topics
Good knowledge of MS Office software

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