Employment Type:
Management and Executive Jobs
Job Role:
COO Jobs
Competitive Salary
Mobile Jobs
Job Ref:

Key Accountabilities:

• Capacity Management – Manage allocation, release, occupancy and availability of capacity at BTCI premises

• Track and report capacity utilisation

• Demand management - Collate and track the incoming FTE demand across BUs

• Headcount management - Central headcount management for the business units at BTCI as well as the central COO team

• Tracking hiring pipeline including status of individual hires

• Tracking exits and attrition, where required

• Operate light touch governance over Taleo systems to ensure open roles match agreed pipeline

• Manage delivery of the Supplier Operating Model

• End to end management of vendor governance

• Drive consistency in vendor management across vendors and business units

• Ensure standardisation of processes across BU’s within each of the relevant work-streams

• Status reporting for senior management (current, future) to BTCI LC (Leadership Committee)/ Tech ExCo

• To appropriately probe and question requirements, drawing on SMEs as required to ensure alignment of requirement to overall project objectives and good business practice

• Setup, operate and drive governance forums for the COO work-streams, as required

• Manage development of automatic tools for data gathering and. work as a functional consultant to provide inputs to create a robust tool
encompassing the end to end workflow of the processes with limited manual intervention

• At expert level, analyse complex data and make operational recommendations to the Leadership Team to support decision making

• Lead the communication of timely, accurate and consistent reporting to Leadership Teams and business unit heads

• Providing coaching and mentoring to junior colleagues, transferring skills and expertise

• High quality degree from a good university with experience across central operations management, site governance and vendor governance

• Preferred – Holds an MBA from reputed B-school

Essential Skills and Knowledge:

Proven track record in working with multiple teams to ensure successful delivery across different work-streams

• Service Excellence with focus on continuous improvement

• Problem solving capability - Ability to perform data analysis and derive key insights

• Excellent presentation skills, as this role entails making presentations to Senior Leadership Teams

• Proficiency across MS-Office (PowerPoint, Excel, Visio)

• Results & delivery focused; Attention to detail

• Ability to provide an engaging and compelling strategic vision, set direction in a changing environment, and lead teams through complex and ambiguous phases of change

• Manage by influence – show gravitas, build solid relationships, demonstrate and prove track record of effectively managing internal and external stakeholders, ability to work globally

• Have experience in managing staff – particularly recruit, retain, coach, develop, and show confidence to cope with multiple deliveries and work-streams

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