Technical Specialist

The role will consist of

Resolving customer inquiries through the application of fault analysis and a range of testing routines
Identifying appropriate fixer groups and escalating fault ticket with appropriate direction on required resolution activity
Fault and service assurance processing for all Asset Transfer CAN faults
Completion and accurate recording of customer trouble reports and restorative actions taken
Providing NBN Co Field Workforce with technical support and advice as required
Liaising with alternate fixer groups (e.g. GOC, SOM, TSO ) to resolve customer issues
Listening and taking prompt action to satisfy the customer needs and understanding the required level of service
Providing excellent customer service e ensuring services are back up and running in a timely manner
To be successful in this role you will have:

IT and telecommunications networking knowledge:

Solid understanding of the product and service offering over Telstra network
Understanding of TCP/IP networking
Previous experience of remote testing and diagnostic techniques
AC/DC theory
Frequency transmission across the CAN
PC & modem configuration

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