Customer Service Technician II

Job Overview:
The Customer Service Tech responsibilities include, but are not limited to: installs and repairs single and multi-line residential and business accounts. This position maintains and repairs outside plant cables, which include, copper and fiber, which are underground, direct buried, and aerial. Must be able to work overtime, and take callouts. Excellent customer and team skills are required.

Minimum Qualifications:
Job requires specialized advanced vocational skills (generally non-theoretical) acquired on or off the job, typically gained through a combination of education and relevant experience, totaling 4 years post-high school or equivalent.
High school graduate or equivalent, an associate degree in electronics, or 2 years work related experience or must have completed 12 college credit hours in computer science or electronics subject to company approval.
Possess and maintain valid driver's license and have an acceptable driving record.
Accept call-outs and overtime as a condition of employment.
Satisfactorily complete company schools: AC/DC; Basic OSP, Service Tech Modules 1, 2, 3, Basic Transmission and Noise Mitigation, and Cable Repair.
Successfully meet physical requirements; work aloft from ladders, platforms, poles (with climbers), and bucket trucks; safely lift, carry, set up and secure 75 lb ladder; able to load/transport standard nitrogen cylinder.
Possess strong analytical and problem solving skills.
Possess a good attendance, work and safety record.
Work from oral or written instructions with the ability to plan work without direct supervision.
Have neat and legible handwriting
Possess proficient personal computer operation skills.
Must be able to work with internal and external customers

Preferred Qualifications:
Prior experience in a customer facing or customer service operation
Experience with DSL installation and repair
Perform installation, maintenance, and repair on all cable/station facilities and related equipment, along with other associated duties.
Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV)

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