Primary Responsibilities Include:
Provide hands-on management, oversight and governance, to enterprise customer implementations, leading the projects (of all sizes) to successful completion and reference-ability
Help build the services business and strong customer relationship
Works under minimal direction, utilizes program and project management skills to plan, track and execute on program or project goals including scope, status reporting, budgets and timelines.
Direct the activities of the assigned Apttus project team, while ensuring timely delivery of project milestones and reporting of worked hours.
Manage all project escalation, on a timely basis, including internal and customer-related
Actively seeks to optimize resource utilization and project billable targets
Identifies opportunities to position other services offerings. Participates in pre-sales activities (in the sales cycle or internal) when requested to gather requirements, formulate delivery approach and help develop and review estimates, proposal or SOW’s.
Bachelor’s degree in Computer Science, Information Technology or related field.
Minimum 6 years hands-on experience managing enterprise-level implementation projects for a software company (ECM, CLM, SCM or ERP, Quote to Cash or Procure to Pay)
Awareness of web, database, object oriented software technologies, and salesforce.com or Force.com
Expertise with MS Project, Visio, and MS Office
Ability to handle a number of simultaneous projects, demonstrate a sense of urgency and ownership to drive projects to completion, and be successful in a collaborative environment.
Excellent verbal, written communication, and listening skills required for interfacing with client teams, managing client expectations, resolving conflicts, and working with various levels of management in various departments.
Ability to travel approximately 10-20% of the time
PMI certification, a plus
Familiarity with Quote to Cash domain, preferred
Familiarity with business process engineering, a must
Ability to exercise exceptional judgment where practices and policies are not defined.