Technical Support Specialist

Required Qualifications:

College degree or equivalent training experience
1-2 years of customer service experience
Exceptional communication, verbal and writing, skills
The ability and desire to learn technical concepts and applications
Hands on experience with ticket or service desk systems
Conflict resolution skills
Ability to troubleshoot and work remotely
Optional Qualifications:

1-2 years in network monitoring or service desk position
1-2 years experience with Cisco routers, switches, and fire walls
CCNA preferred
Some voice over IP (VoIP) experience preferred
Hands on experience with SNMP monitoring systems
VMWare
NetCool
Microsoft Applications

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