"> Ability to carry out 1st line diagnostics & fix on multiple IP, Transmission, DSL technology related faults. > Perform timely and accurate diagnostics, ensuring fault clearance wherever possible within agreed SLA with customer.> Isolate & resolve incidents/alarms within pre-defined technical or time based criteria across the end to end service."
"> Resolution of faults within contracted SLA with customer> Manage and maintain customer priorities on incidents"
"> Good Knowledge on LAN & WAN technologies including ( IP, MPLS. DSL, Transmission) > Ability to interact with & manage Global Enterprise Customers. Excellent communication and interpersonall skills.> CCNA certified"