Contact Center Professionals

Contact Center Professionals

requirements:
Education: Specialized secondary, incomplete higher, higher;
PC skills at the level of advanced user;
Culture and literacy speech;
Clear diction;
Polite, condusive communication;
Ability to quickly establish contact with strangers;
Partnership behavior in conflict situations;
Emotional competence;
Stress resistance.
Duties:

Provision of existing and potential customers of the Company background information about the company (cellular, fixed-line telephony, Internet) and services rendered;
Customer Service via telephone, sms, e-mail, web service in accordance with the technology (establishing contacts, figuring requirements, presentation, work with objections, the transaction / issue resolution);
Remote servicing subscribers of the Company;
Reception and transmission of complaints to the appropriate department, complaints, customer problems with oral treatment, as well as requests received through other channels as soon as possible.
Working conditions:
Official employment of the Labor Code;
Stable salary (salary + bonus part that gives the opportunity to influence your earnings);
Soc. package;
Schedule: 4/2, 3/3;
Company: st. Mamin-Sibiryak, 85a.
And:
Friendly team;
Corporate University;
Opportunity for career, professional and financial growth;
Rich corporate life (holidays, trips, conferences, etc.).

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