Staff Associate -Network Operations Metrics & Reports

Staff Associate - Network Ops Metrics & Reports
Mexico City , Mexico

ApplySave This JobNetwork engineer responsible for the creation and delivery of metrics and operational reports based on our contractual requirements for the data and voice infrastructure of a major financial customer.

This function is required to prepare our daily, monthly & quarterly data & voice operational reports (Infrastructure health checklist, incidents, bandwidth, performance & capacity)

Roles and Responsibilities:
- Responsible for the daily incident management metrics report (Maximo tool).
- Responsible for the incident management backlog report (Maximo tool).
- Responsible for weekly and monthly Change Management report. (Maximo tool).
- Responsible to prepare and delivery our daily data and voice infrastructure health checklist.
- Responsible to prepare our monthly voice and data performance report.
- Responsible to prepare our quarterly voice and data capacity report.

This function is required to prepare our daily, monthly & quarterly data & voice operational reports (Infrastructure health checklist, incidents, bandwidth, performance & capacity)

Key Competencies and Skills:
- Network background or skills.
- ITIL knowledge or skills.
- Fluent Spanish and English speaking
- Service Management and Customer oriented.
- Good relationship with customers and peers.
- Knowledge of Solarwinds Network Management Tools

Education and Qualifications:
- Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.
- ITIL Certified (desirable)
- Maximo tool knowledge or demonstrable skills.
- Solarwinds tool knowledge or demonstrable skills.

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