Team Description and Purpose of Role:
Support Engineer in 2nd Level Assurance Core PS team. The role is to support into production the Core PS systems of the Ericsson Device Connection Platform (machine-to machine services).
The engineer should have a good knowledge of Ericsson Core PS nodes, on a technical extent (GGSN/PGW, DNS, SAPC). Included in the scope is also maintenance of auxiliary equipment with purposes like back-up, log management, network performance monitoring and management.
Previous Ericsson technical node knowledge is needed, since offered training will be offered, but to a limited extent, while the candidates are expected to be up and running within weeks of successfully being offered the role.
Proposed development will be in line with Ericsson Career Competence Model, identified and followed up in the continuous coaching and development process of IPM (Individual Performance Management).
Main Job Responsibilities:
To manage the Ericsson DCP Core PS area within the service domain of our clients; this includes:
Troubleshooting of DCP Core PS components: GGSN/PGW, DNS, SAPC
Administration and monitoring of DCP Core PS components
Management and implementation of new automatic scripts
Verify and support implementation of configuration changes at the request of the customer or when is needed for performance reasons
Impact analysis for standard/emergency changes
Coordinate and work together with other teams such as: 3nd line of support, engineering, R&D
Provide work instructions and improvements of the processes
Actively participate and contribute in the problem management process when necessary
Cover 24x7 On Call duty on request to support the 1st level assurance teams
Minimum 3 years of experience in relevant technology
Experience in management of Core PS components
Familiar and with a good business understanding of the M2M (machine to machine) landscape
Linux, routing protocols, IPSec
Very good knowledge and understanding of Managed Services Delivery Model and its processes
Result oriented and with a sense of urgency related to the service delivery, according to the operational agreements in place
Experience with the interpretation of quality indicators to detect weaknesses and implement corrective actions on the Core PS network;
Proactive approach in order to minimize or eliminate the business critical situations
End user orientation/ Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value
Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.