Customer Service Executive

Responsibilities:

To provide a professional contact point for customers, delivering accurate and concise information about products and services available.
Handling and responding to customer calls with the customer’s interests always as a priority.
To ensure the smooth running of Customer Accounts and to provide outstanding customer service at all times.
Solving all types of customer queries to conclusion, with maximum ‘get it right first time’
To maintain the Grade of Service as defined by the Management Team.
Accurately reporting information on customer’s accounts.
Giving customers accurate and timely information that encourages them to get the best out of our service.
Willing to work in shifts including night shifts.
Ability and eagerness to learn different skills.
Own the customer relationship, handling and resolving calls/emails in an efficient and timely manner.
To meet all Service Level Agreements.
Liaising with other departments within Vodafone Corporate and the rest of the group to resolve account queries.
Provide support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts.
Liaising with Vodafone and the rest of the group to resolve technical and international network related queries.
Working as part of the team to ensure the department offers World Class Customer Service at all times.
To undertake any additional tasks as directed by management in the interest of the business.

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