What you’ll be doing...
In partnership with all sales channels, to include the District Manager-Retail Sales, Manager-Business Sales, and District Manager-Indirect Agents, drive the growth of small to medium business market.
Drive cross channel support at district/territory level to ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism, constantly improving the overall customer experience. Resolve customer complaints in a timely and empathetic manner.
Generate and analyse sales, forecast and funnel-management reporting. Evaluate and provide input in the development of training and competitive information, as well as Verizon Wireless’ strategic and tactical plans for the Small Business channel. Analyse sales reports and provide recommendations for increased sales productivity and operational efficiencies during planning sessions.
Work with each location to represent the company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce and grassroots efforts with different segments.
Co-manage at 6-15 direct reports to produce desired high performance results.
Performance Management: Responsible for driving the SMB team to achieve all key performance objectives in the district. Responsible for financial, budget, and sales reporting. Maintain knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide on going training to keep employees informed of new products, services and procedures.
Staffing/Employee Relations: Develop, train and coach SMB Sales Specialists to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps.
Customer Retention: Identify and implement customer retention tools for retail district. Ensure that SMB customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.
Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
What we’re looking for...
Sales management experience desired.
3-5 years retail sales/marketing environment preferred.
Bachelor’s degree or equivalent work experience.