Service Delivery Implementation Manager

Employment Type:
Any
Sector:
Network Jobs
Job Role:
IP Network Jobs, Project Management Jobs
Area:
Hauts-de-France
Location:
France
Salary:
Competitive
Posted:
15-Sep-17
Recruiter:
Mobile Jobs
Job Ref:
PR00131017-X

The Role:

* Manage, according to Colt values, especially non standard customer (and possibly internal) orders/projects by:
* Being the key customer contact during all the delivery, from the project assignment to its completion (including billing matters)
* Validating and amending the customer requirements once orders are placed
* Being involved in the technical and process purposes
* Coordinating the different teams within Colt
* Completing the orders/projects with respect to quality, cost optimization and lead times
* Reporting regularly the progress report to the customer and internally

Key Accountabilities:

* Ensure delivery KPIs (Customer satisfaction ratings, Monthly Revenue Objectives, CPD conformance , SLT)
* Ensure internal and external proper communication on orders/projects
* Take the ownership and leadership of each order/project whatever the nature (deployment, migration, backbone extension, cost saving migration)
* Have a permanent improvement approach.

What you will need to succeed:

* Good experience in Telco and IP delivery project management within an international organization
* Good Telco and IP skills
* Good knowledge of Colt network architecture (onnet and offnet) and Colt tools
* Excellent communication oral and written skills, in French and in English.
* High capacity of synthesis and analysis
* Organised and methodical
* Strong adaptability
* Will to learn new technology, new process, new tools
* Teamwork
* Focus on objectives

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