Installation Scheduler

Role purpose:

Supports COLT customers within Order management in line with Colt’s business requirements
Make sure orders and installations are scheduled and controlled
Place quotes and orders into Colt´s offnet supplier base
Be the Service Delivery interface into other contract country teams, internal field teams, OLO´s and external customers

Accountabilities:

Owns the delivery of services to all customers as an Order manager for all orders sold in Sweden or Denmark
Manage and resolves escalations together with the Service Delivery Management in Sweden or Denmark for implementation issues in any other country
Act as an implementation manager for all IPVPN Networks for the Northern Region (AT, CH, DK, NL, SE, Eastern Europe)
Reviews processes within the PROCOM framework and help to improve TSAT-figures for the Northern Region

What you will need to succeed:

Excellent English skills (written and spoken) / Nordic (SE / DK ) language skills of advantage
Experience in a customer facing role
Experience / skills in Project Management / Implementation Management
Experience / skills in the implementation of Colt product as such as Smart Office, CPE Solutions, IP Access, IPVPN and IP Voice Solutions
Has developed knowledge of the individual technical support area and has a broad knowledge of other areas.

Experience: Min. 5 years of experience in a similar role

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