Director - Technical Account Management

Join an elite team to cooperatively solve critical problems in IT operations and cyber security. Tanium TAMs thrive on challenge, and this job provides it in spades. Customer success is paramount, and we pride ourselves on rising to any occasion. This means ensuring that Tanium is operational and playing a pivotal role for our customers. It means adapting and extending our platform to enhance incident response, vulnerability management, system management capabilities, and beyond. Our keys to success are pretty simple: we listen to our customers, determine what's causing the most grief in their life and enterprise, and then collaborate to solve these problems that matter with Tanium.

What you’ll do:

Working closely with our customers to:
Demo
Deploy
Operationalize, and extend the Tanium platform
Solving problems
Building new technology (R&D)
Expected to travel 40% of the time on average
We’re looking for someone with:

Education
BS/BA or equivalent experience required
MS/MA preferred
Experience
5+ years experience in technical or technical sales positions required
2+ years of experience in customer-facing or customer support positions required
A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes required
8+ years of operational experience in endpoint operations or security preferred
Demonstrated aptitude in one or more programming languages preferred
Astute written and verbal communication skills, and the ability to consistently and cogently address our customers' needs preferred
Thriving in a team-oriented culture, able to deliver a significant individual contribution while collaborating with and strengthening teammates preferred
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response preferred
Critical thinking, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Tanium platform preferred

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