Application Engineer

SMCI is looking to hire an application engineer, who will be located at their San Jose, CA headquarters. The ideal candidate should be able to work individually with sales and customers for Supermicro’s products.

Essential Duties and Responsibilities:

The job responsibilities will include, but not limited to:

Work directly with customers to resolve technical issues including motherboard, server systems, PC systems, and computer peripherals on the phone, by email, or go on-site
Identify technical issues and resolve computer hardware and software problems
Establish and maintain lines of communication with sales team to discuss services and technical issues
Provide service to effectively resolve customer concerns and issues
Travel with sales to customer sites to provide product presentation & support
Continually develop knowledge base of current and new products

BS degree in Electrical Engineering
3+ years’ experience in computer systems and servers are required
Strong organization and well-developed social skills
Excellent telephone etiquette and on-site support skills
Excellent knowledge of Server/Workstation product and services
Ability to motivate others in sensitive situations
Knowledge of Motherboard Design

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