Application Engineer

Supermicro is looking for a dynamic Application Engineer to be a part of our Technical Support team who will assist customers with technical issues. The Engineer will work closely with customers, as well as internal departments, to resolve issues involving computer server products. This position requires basic understanding of computer servers, operating systems, networking, storage and strong communication skill.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Work directly with customers to resolve technical issues, involving but not limited to server systems, computer chassis, storage products, and OS
Identify and resolve issues with primary focus on complete server system products
Establish and maintain lines of communication with sales team to discuss services and technical issues
Provide service to effectively resolve customer concerns and issues
Work close with chassis & mechanical, and server system teams to understand new products and technology
Perform mechanical validation, thermal tests, usability & DVT
Travel with sales to customer sites to provide product presentation & support
Continually develop knowledge base of current and new products

BS degree in Electrical Engineering, with understanding in computer server system is a plus
Strong organization and well-developed social skills
Excellent telephone etiquette skills
Ability to work well with customers and in a cross-team environment & to mentor within teams along with good work ethics
Excellent interpersonal & communication (verbal & written) skills
Documentation processes and procedures

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