Provide operational support in response to monitoring alerts and resolve incidents.
Change Management: Coordinates and implements change requests. Responsible for reviewing changes and prioritizing them based on requests. Coordinate CAB (Change Advisory Board) meeting.
Incident Management: Work closely with Development, Infrastructure and DevOps team to troubleshoot complex customer issues and document solutions. Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.
Manage Infrastructure team assigned tickets to ensure SLA compliance.
Tier 1 / Tier 2 Incidence Response and Vulnerability scanning.
Intrusion Detection System (IDS) monitoring, incident response, computer security best practices, system hardening, vulnerability assessment, and vulnerability management.
SIEM - Utilize logging tool for monitoring, correlating, analyzing security events.
Analyze, and triage remediation of threats detected across all endpoints.
Orderly documentation, time management, and planning skills to include creation of support documentation, logical/physical diagrams, Operating Procedures, Run Books.
Excellent written and oral communication skills.
Shift Hours: 8:00 am – 11 pm CST