Retail Help Desk Consultant

Employment Type:
Any
Sector:
Management and Executive Jobs
Job Role:
Helpdesk Jobs, Project Support Jobs
Area:
Karnataka
Location:
India
Salary:
Competitive
Posted:
15-Nov-17
Recruiter:
Mobile Jobs
Job Ref:
AA00151117

Job Responsibilities:

In partnership with managed service provider or supplier,
Provide management oversight of the delivery of a secure, cost effective and customer-focused service to ExxonMobil IT (EMIT) customers
Oversee the delivery of customer services (e.g., Retail Help Desk.)
Coordinate with teams to meet service targets and monitor work load and performance, determine trends and identify areas of improvement
Ensure timely communication to key customers
Provide technical support for ExxonMobil computing environment (IT help desk) and retail help desk
Conduct access administration of IT supported infrastructure platforms and specific major applications (e.g. SAP)

Job Requirements:

Bachelor’s degree in IT or business customer service background
More than 10 years’ experience in leading help desk operations and managing global customers and vendors
Project management or transition (change / problem) management experience
Good command of English
Strong leadership, analytical, problem-solving and conflict resolution skills
Able to work well with others in a fast-changing environment
Good understanding of business controls

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