What you'll be doing:
As Service Support Engineer (English+Portuguese or Italian), you will be in charge of:
As the role holder, you will be doing technical support of infrustructure using technical skillls aquired on internal trainings
Technology and devices which will be supported by you are related to Voice and Data parts of infrastructure and produced by Avaya and Cisco
You will be a part of highly professional team, where you will be able to develop your technical skills.
All support teams are situated on one single floor, which gives great possibility to gain high level technical knowledge
Extremely small amount of incoming calls, what lowers stress level almost to zero.
We are receiving already reviewed incidents from Service Desk that reduces communication with user to a very rare and short event
Additonally you will have right to chase suppliers who have contractual obligations before BT - this will need some soft skills
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements is an advantage
Focusing on the objectives and the required outcomes of the processes during delivering a service is an advantage
Working with a cooperative and positive attitude in a group settings to achieve common goals is a must
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is an advantage
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is an advantage
Technical set of mind is a must
Knowledge of network and voice infrastructure is an advantage
Knowledge of Avaya and Cisco devices and technologies is an advantage
English on a fluent level is a must
Italian on a conversational level is a must
Portuguese on a conversational level is a must
Also graduates are welcomed as we are providing full length technical training.
Shifts cannot be disreguarded as everyone is set up to do the shifts.