Job Level Specific Duties
Candidate will be responsible for the troubleshooting of the tickets, monitoring the server infrastructure and handling escalated tickets of medium to high complexity.
Deliverables will include ticket ownership, response, resolve and update and handle escalated tickets from various levels.
Should have knowledge of ITIL processes
Should be flexible to learn new technologies and shifts.
Good communication skills and be able to work with several groups on assigned projects both regional and global.
Exchange Admin with knowledge in Advanced Administration of Exchange Server 2010 and Lync 2013 with good understanding of Mail-flow/SMTP, Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activities
Working Knowledge of Exchange server, Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails etc.
Day-to-day operation of Lync/Exchange environments which includes change, release, performance and availability management.
Demonstrated experience troubleshooting complex enterprise level issues and outages
Knowledge of Powershell and scripting to run and understand scripts to modify and add for message tracking and other administrative functions
Proven knowledge on O365, Microsoft Exchange and Active Directory
Troubleshooting and Configuration of O365, Exchange and Active Directory
Administering cloud-based messaging
Troubleshooting Mobile interactions with Messaging (Preferred: Good Messaging server)
Sound knowledge of Email client like Microsoft Outlook and OWA
Good knowledge on Mail Archiving software (Preferred: EMC SourceOne)
Backup/Recovery: Working knowledge on Setup and Configuration of native & 3rd party backup management tools
Out Of Hours server reboots & checks
Vendor Management (hardware and Software vendors HP, Dell, MS, VM, Citrix and others)
Experience with Remedy ticketing system.
Typical Years of Experience
• Typically requires 6-8 years relevant experience.