System Engineer

Employment Type:
IT Jobs
Job Role:
Systems Analysis Jobs
Mobile Jobs
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Acknowledge and resolve the Incident/Service request as per resolution SLAs
- To assign the Incidents to the relevant Groups if beyond desktop scope.
- If require information or support will co-ordinate with other teams.
- Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix)
- Very good knowledge on MS patch management
- Knowledge on Windows server operating systems.
- Patching skills with SCCM and WSUS are mandatory
- Identifying available security, critical and emergency patches or threats
- Act on vulnerabilities identified in timely fashion
- Devise schedule to patch each server at least quarterly
- Create respective change requests and follow up for approvals
- Deploying patches to test servers and follow up with application owners / testing team
- Have access to updated log of system owners (UHL/IBM)
- Deploy patches to the production servers of clinical systems when test systems have been signed off
- For servers with no test environment identify any possible issues pre patching
- Taking of snapshots and removing snapshots once the purpose is accomplished
- ensuring these snapshots are properly managed and fall outside the VSC backup window
- Coordinating with other teams and within the team in case of failures or in case need rolling back the change.
- Ensure Service Acceptance for any newly upgraded systems or new provisioned systems includes a window for patching
- Maintain a log of issues encountered and schedule for patching
- Assessment & creation of reports to show our compliance
- To keep the stakeholders in loop

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