You will effectively articulate the interconnections of a marketing practice and must be able to develop an understanding of the multiple sales channels, product stakeholders and peer organizations for marketing execution. The Product Marketing Manager will provide input and direction to Product Management, Training, Sales Operations, Marketing Communications, and Solution Development on marketing and sales material/tools needed in order to target the market segments. This is a highly visible role that includes both internal and external presentations, strategizing with key business leaders and technology partners, and frequent interactions with senior executives within Verizon Marketing and Sales organizations.
What we’re looking for...
You’ll need to have:
Bachelor's degree or six or more years of work experience.
Six or more years of relevant work experience.
Knowledge of CCS - CX market technologies and related consulting services.
Even better if you have:
Bachelor’s degree in Marketing.
Excellent communication skills, written, oral, and presentation skills.
5+ Years of experience creating Marcom approved presentations, videos, infographics and written product documentation.
Three or more years of experience in B2B marketing roles.
Experience with contact center transformation, managed services, ITIL framework, and customer /vendor PMO governance is strongly desired along with specific expertise in premise and cloud based solutions from Cisco, Genesys, Nice InContact, is highly desired.
Comfortable with algebra based financial analysis for service profitability modeling, cost analysis, pricing analysis.
Reference experiences successfully working cross-functionally with sales product & engineering organizations to define offering.
Ability to work independently on complex tasks with specific deadlines and specific deliverable.
Ability to adapt quickly to change in a fast paced environment.
Experience working for or with top-tier service providers.
Experience managing end to end product launches.
Capable of assimilating a broad range of project inputs, and clearly and distinctly communicate overall project status tailored to a variety of audiences, including executive management.
Create an approach for initiating a program, address issues, and select appropriate methods, techniques and evaluation criteria in order to obtain desired program results.
Monitor the progress of the programs and projects within the assigned program and ensure the objectives are met within the prescribed time, cost, and quality measures.
Create and establishes benchmarks to ensure effectiveness; creating early identification of risks and develop mitigation plans to include new direction with mergers and acquisition programs.
Growth mindset primed for always learning and evolving personal skillset & expertise.
Ability to navigate the organization and blaze own path when needed.
Omnichannel customer engagement.
Aware of current technology evolution and how this impacts delivery CX. This includes but is not limited to AI, Machine Learning, Voice Analytics, AR/VR.
Excellent communication and presentation skills. This includes both in person and via WebEx net conferencing.
Ability to create sharp, appealing, and concise presentations and to present to both internally and customers.
Demonstrates sense of urgency, proven results orientation, initiative and an affinity for producing consistently high-quality work and yield in