What you’ll be doing...
At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Centre for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.
Responsible for conducting, or participating in, multi-disciplinary process improvement/reengineering projects and providing transformation redesigns of cumbersome processes in every area of the Commissions Operations Department
Serves as an internal consultant to the business or functional area to coach and provide direction in order to achieve desired business results.
Routinely exercises independent judgment to provide highly innovative solutions by developing methods, techniques and criteria to achieve objectives like :
Ensuring incoming and outgoing transaction processes are controlled, effective and efficient.
Finding innovative ways to manage our complex set of transactions.
Improving efficiency and scalability of processes, ensuring the highest level of quality within our operations and minimizing operational risk.
Implementing effective Commissions production, reporting, monitoring, escalation and resolution management while driving continuous process improvement.
Counsels assigned business(es) regarding implementation of process improvement strategies, measurement, and training. Collaborates with internal and external stakeholders (e.g., sales, HR, marketing and product management, customers and partners) to deliver best-in-class Commissions processes for our customer, supplier, and employee base. Provides mentoring and guidance to lower level employees when necessary.
A key responsibility of this position is leading the process improvement activities, initiatives, and chartered projects to identify any improvement opportunities in this area and, if needed, proactively design and implement new processes or procedures that mitigate risks while resolving deficiencies such as current revenue, sales, assignment, quota, personnel and other metrics.
This role will review all current workflow processes, recommend improvement opportunities, and provide financial impacts and risk assessments to executing process change.
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or techniques. (LSS, TQM, Kepner-Tregoe, Process Simulation Software, Process Automation Software, Data Extraction and Mining Software, Statistical Software etc.)
Demonstrate understanding of systems and interdependencies of processes to drive the business toward the development of systems that enable continuous process improvement.
Value is provided to the enterprise by constantly improving the processes associated with the systems and delivery of Commissions services, which provide timely, accurate information and ultimately safeguard Verizon assets.
Analyze data to identify new opportunities and execute projects to increasing revenue or improve value for our Commissionable employees/agents as we continue to grow and expand business footprint.