Field Services Support Technician

- Support multiple Physician Practice locations in a given geographical area
- Provide technical support and training for personal computer and PC network users
- Assist users in solving problems using available hardware and software tools
- Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
- Installs and supports both hardware and software components for user group
- Performs preventive maintenance, test and repair of equipment
- Evaluates system configuration and software to ensure effective use of hardware resources
- Addresses and resolves hardware, software and customer issues
- Engages users to determine their potential future business requirements
- Provides positive customer experience with each customer interaction

- Prior experience in IT operations and support for outpatient healthcare locations

- Prior experience with Remedy Incident Management

- Microsoft or A+ certification

- Dell Warranty Certification

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