Help Desk Technician

Roles and Responsibilities:

Troubleshoot software and hardware failures and compatibility problems. Monitor and action ticketing system to comply with agreed upon Service Level Agreement parameters.
Upgrading and replacing equipment.
Manage computers, users, and groups through Active Directory or similar enterprise
management solutions.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and multiple application testing.
Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
Required Education:
HS degree required
Security + CE certification
Required Experience & Skills:

Typically requires 4 years relevant experience without a Degree or Undergraduate Degree and at least 1 year relevant experience
1-3 years experience PC hardware software installations
1-3 years working with Active Directory
1-2 Years working with Windows Security and Group Policy
DoD 8570 IAT-II certification is required

ACTIVE DOD Top Secret clearance required
Desired Skills:

Experience working in a DOD environment
MCSA: Windows 7: Microsoft Certified Solutions Associate on Windows 7
MCSA: Windows 10: Microsoft Certified Solutions Associate on Windows 10
CompTIA A+
Intimate knowledge of PC hardware and software installations.
Excellent working knowledge of Microsoft Office
Experience with Active Directory
Experience with Windows Security and Group Policy
Ability to follow operating procedures

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