Team Leader - Project

Employment Type:
Full Time
Sector:
IT Jobs
Job Role:
Project Support Jobs
Area:
Mecklenburg-Vorpommern
Location:
Germany
Salary:
Competitive
Posted:
08-Dec-17
Recruiter:
Mobile Jobs
Job Ref:
RX00081217

As a team leader (m / f) in the Vodafone project, you are thus an important interface between the call center agents and the Assistant Call Center Manager. Furthermore, you are jointly responsible for the fulfillment of the qualitative and quantitative program objectives.

Your tasks

Technical and disciplinary management of the team in the Vodafone project
Coaching and motivation of the employees for the improvement of the communicative and professional qualification
Optimization of existing internal work processes and their implementation
Realization of real-time monitorings during the day
Analysis of key figures on a daily / weekly / monthly basis and preparation of pre-shift meetings
your profile

Profound professional experience in the call center sector
Excellent dealings with customers, colleagues and employees both verbally and in writing
Excellent service and a high social competence
Engaged, accurate and efficient operation
We offer

An extensive introduction into the project and the future activity
An attractive place to work in an innovative and globally operating company
Renowned, international customers
High self-employment and development opportunities
Flat hierarchies, direct communication via "Du" from the trainee to the CEO
Open doors, short paths, helpful and dedicated colleagues
A passionate work environment in which the well-being of the employees plays a role
Supplementary services for personal health protection with the Teleperformance health card
A lot of great teamevents at the site, see more at https://www.facebook.com/TPHGW

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