Global Voice Technical Support Engineer

Employment Type:
Full Time
IT Jobs
Job Role:
Customer Service Jobs
Mobile Jobs
Job Ref:

As Global Voice Configuration Engineer, you will be in charge of:
Building / configuring specific data on the respective BT network Voice elements as per the submitted Customer order.
Testing, monitoring and accepting the service works as per the defined product description .
Being part of a motivated team delivering and supporting Customers as the market demand for global SIP trunking increases.
Being part of a shift pattern way of working to cover the demands required globally for Asia, Europe + Americas.
Being able to work under pressure or react to a changing work priority schedule as the situation arises. Reacting to faults or early life failures on new provisions.
Being able to review and provide technical feedback for any builds deemed errored in the order flow and correct / update with key stake holders.

We'll also need to see these on your CV:

Soft skills:
Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes during delivering a service
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Ability to comprehend and to systematically organize the various aspects of a problem or situation
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:
Extensive working knowlwedge on various voice technologies such as SIP H323
Extensive knowledge and Experience working on SIP protocols (RFC3261) and all related SIP RFCs
Experience of working in a network management centre enviroment is an advantage
Hands on experience with Genband (Nextone) and/ or Oracle (ACME) SBCs
Hands on experience with Empirix E-XMS, Radcom Q-Expert and/ or Wirsehark/ WinPCAP

Language skills:
English on a fluent level

You may return to your current search results by clicking here.

Latest Job Listings