Responsible for managing a team of Recruiters to ensure that personal ownership, accountability, professional development and continuous improvement is at the heart of the way they operate
Be a trusted partner to senior stakeholders, up to and including Country Leadership teams, providing analysis and insight into recruitment, as well as contributing to the overall recruitment strategy as part of the local Extended Leadership Team.
Responsible for managing a team to effectively hire BT employees, organize interviews, advise and support hiring managers and other correspondence which aligns with BT policies and practices, ensuring terms are clear, unambiguous and free of jargon.
Build and own relationships with Sourcing Agencies and Job Boards, ensuring that where we use their services to support recruitment we’re getting value for money and ROI, and reviewing these partnerships as appropriate.
Coaches and supports Recruiters to resolve customer requests by enabling them to take ownership of issues and work across organisational and functional boundaries.
Work proactively with the team to focus on the candidate and hiring manager experience, prioritising workload to resolve requests and work packages within defined SLAs.
Communicates operational plans, HR Services strategy and values to the team, to ensure they understand their role in delivering excellent customer service
Drives continuous improvement within the team by empowering individuals to identify and own continuous improvement initiatives
Review and report on key metrics to understand team and individual performance, identifying areas for training/development and continuous improvement
Review and report on key metrics to identify trends in volumes, productivity and customer queries, working with HR Services Management Teams to develop ways to improve the service provided to customers
Build and maintain internal relationships across HR Services and wider HR/DPA community, role modelling the collaboration required to operate a seamless service across HR.
Relevant experience and knowledge of Recruitment, HR policies and procedures is desirable.
Experience of handling a high volume of requests and vacancies.
Experience of managing a team
Experience of working in a multinational environment is desirable, but not essential
Skills & Behaviours
Personal resilience and effectiveness