Job Duties and Responsibilities
With a saturated consumer base, the focus on customer retention for the TV industry is becoming increasingly important to net subscriber metrics and profitability. As a result, our need for talented and motivated individuals has never been greater. In this role you will have the opportunity to join the Retention team in an analytics capacity with the primary responsibility of explaining the behavior of the existing customer base and the impact that our retention tactics have on our customers. This is not a pure reporting/analytics role; you are expected to help guide strategic decisions and collaborate across teams.
Primary responsibilities fall into the following categories:
Develop new and maintain established reporting on retention offers and customer behavior.
Forecast existing customer behavior and retention patterns to key stakeholders (including C-level executives) throughout the company.
Guide business decisions through effective communication of key findings out of retention reports.
Develop, support, and trouble-shoots processes to improve, advance, or simplify data gathering and/or reporting and analytics.
Skills - Experience and Requirements
A successful Senior Financial Analyst will have the following:
Bachelor's degree (B. A.) from four-year college or university, preferably Business/MIS, Economics, Finance, Mathematics, Engineering; and 5+ years of experience. Advanced degree (MBA, MS) preferred.
Experience and skill set necessary to work with “big data”; SQL or similar programming language is required.
Proven quantitative and analytical ability.
Spreadsheet modeling in Excel, Database (SQL, VBA).
Tableau experience a plus.
Strong communication and presentation skills.