Payment Applications Specialist

Role Profile:

The Payment Specialist will be in a client facing role as part of the Applications Operations unit of the organisation.

Performing day-to-day Level 2 support activities for incident and service request management on Payments applications such as:
o Web Series
o Bank Wizard
o SolveSE
o Paging SUN accounts

Key Accountabilities:

• Single point of contact for customer, offshore and Onshore team
• Own day to day operational support issues
• Accountable for meeting & improving SLA & KPIs for the applications
• End-to-end ownership of the incidents, communication between business and support teams;
• Support War room investigations.
• Participate in Change, Release and Deployment activities and Transformation plans
• Drive process & service improvement Constantly challenge to review methodology to enhance delivery
• Manage Customer expectations and ensure customer satisfaction

Essential experience:

• Experience with working with Direct Debit Interface BACS and Transact Applications
• ITIL
• Strong knowledge and experience in Application Operations in Telecom Domain

• Prior work experience in Level 2 Application operation support and specifically in Payment applications such as:

o Web Series
o Bank Wizard
o SolveSE
o Paging SUN accounts
• Ability to troubleshoot and provide solutions to critical issues

Primary Skills: Direct Debit Interface BACS application, Transact 4.2 & 5.2

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