What you'll be doing:
Handling internal and external customer inquiries concerning fraudulent issues.
Detecting new and high-risk subscriber activity through fraud detection tools.
Follow constantly changing procedures to minimize company losses.
Ensure all activities are recorded through various fraud databases.
Make certain all necessary fraud related paper work has been completed.
Identify, with a minimum delay, new fraud trends as they transpire.
Achieve individual goals, based on quantitative and qualitative standards.
Perform other duties and special projects as required
What you have:
Post-secondary education (in a business or related discipline preferred).
Must have analytical and problem-solving skills.
Strong attention to detail and organizational skills.
Must have a demonstrated aptitude to working effectively autonomously with minimum supervision.
Ability to adapt quickly to constantly changing priorities.
Ability to meet quantitative and qualitative goals.
Experience dealing with internal and external customers.
Advanced knowledge of Vision 21 in relation to activation, customer service, procedures etc.
2+ years experience in a Call Center environment or support function preferred.