What you’ll be doing...
In an effort to customize and drive greater value out of the Managed Security Services and Vulnerability Management Services, Verizon clients have the ability to add additional Support via a Client Security Engineer (CSE). The Client Security Engineer (CSE) is an integral part of the managed security solution. Our CSE partner with the customer’s network and security architects to create security designs based on best practices and customized to meet the customer security policies. They will ensure that new designs support appropriate capacity levels and then provide ongoing capacity management though-out the design life cycle. The CSE is tasked with lifecycle ownership of the environment and works closely with Security Operations Center and back office MSS teams to provide 3rd and/or 4th level operational support, problem resolution, and identify production pain points. As part of the solution, CSE can be engaged to provide proactive project proposals based on capacity monitoring and operational pain points. All security designs are created to support SLA and are therefore optimized to support business continuity. Where possible, we will also look for opportunities to consolidate infrastructure to reduced cost and/or dedicated lanes built for high priority applications. Our CSE have extensive experience with complex designs including those associated with the wide variety of vendor platforms supported by MSS today.
Roles & Responsibilities:
Security Architecture – creating technically sound security designs that are compliant with the customer’s security policies, and manageable from the 24x7 SOC. Also responsible for maintaining standards, CPE, and version control for custom MSS engagements.
Projects - requirements mapping, consulting, project response, level of effort determination, equipment specification, and implementation recommendations and guidance. Proactively generate proposals for recommended, corrective, courses of action based on problem management or RCA reports.
Operations Support - 3rd or 4th level Operations Support
As a Security Engineer You Will:
Help overcome technical challenges as you help move the network forward with new technology, features and functionality, which includes conducting product and technology evaluations
Minimize the risk of negative effects resulting from poorly planned network changes
Act in an advisory capacity as the network evolves and grows, to:
Determine the appropriate hardware and software features and functionality required for a change or enhancement.
Verify that the new hardware and software levels are interoperable with the existing legacy network. and
Carry the customer forward with new technology while attempting to protect the customer’s investment in the process
Give technical advice and guidance on network cutovers and implementation plans while understanding how these changes/modifications can affect the customer’s business
Provide guidance, technical, and troubleshooting support on Tier 4 escalations. This benefit is particularly relevant in environments that Verizon has built and/or provided a refresh
Maintain quality assurance through adherence to established process, procedures, baselines, and CPE standards
Act as the technical liaison between the customer and Verizon for problem resolution assistance with regards to critical network and Change issues
Define action plans that are easy to implement, effective at reducing risk, an