ServiceNow Business Analyst

Employment Type:
Any
Sector:
IT Jobs
Job Role:
Business Analysis Jobs
Area:
Uttarakhand
Location:
India
Salary:
Competitive
Posted:
18-Oct-17
Recruiter:
Mobile Jobs
Job Ref:
PR00151117-X

Responsibilities:
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems.
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
• Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines
• Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
• Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.
• Ensures that documentation is updated when change requests are approved for the project.
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements.
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
• Supports team information sharing and on-boarding of colleagues as the team grows.
• Provides input on processes, procedures, or new approaches.
• Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations

Requirements:
• Experience with ServiceNow administration and some development
• Applicant must have excellent troubleshooting and problem solving skills
• Strong customer service skills
• Strong analytical skills
• Ability to communicate effectively with customers and peers
• Accurate and comprehensive documentation skills
• Ability to multi-task and work under strict deadlines
• Ability to respond quickly to problems and changes
• Perform duties with limited supervision
• 4-8 years’ experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, Change and configuration Management) or driving process improvement through project deliverables.
• ITIL V3 Foundation certified desired
• Bachelor’s Degree desired

Preferences
• Ability to analyze complex data or systems issues and to provide actionable recommendation to help resolve process gaps or related business challenges
• Strong presentation skills
• Experience driving solutions collaboratively with a mixed team of IT and business SMEs or on independent assignments
• Experience working in a global environment with remote resources

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