Onboarding large customer deployments and managing customer expectations from start to finish. Maintaining the integrity of the customer solutions through all steps of the delivery process
Collaborate to resolve issues and impediments of the delivery process, and assuming overall accountability of the end to end solution for the customer
Take responsibility for the customer experience by ensuring appropriate engagement takes place throughout the process, acting as the delivery point of contact for the customer – as well as for Sales
Leads the daily calls with the stakeholders to drive collaboration activities across multiple roles and varying expertise – both early and throughout the delivery process to proactively address challenges that may impact the timely delivery of service
Provide coaching and support to the various roles that make up the project delivery team engaged in enabling a customer’s service solution
Create and manage constructive relationships with team members, subject matter experts, stakeholders and other members of the organization.
Make critical business decisions to meet customer expectations.
Understanding senior management’s business strategy and providing project related recommendations for cost effective service delivery
Understand issues and works to remove roadblocks across all operational areas to ensure seamless customer implementation
Identify obstacles/conflicts and evaluate, recommend and implement workable solutions.
Escalate issues to the appropriate levels within the organization to mitigate risks and keep delivery on track.
Makes commitments on customer delivery dates and is measured on accuracy
Develops Project Plan, Schedule as required
Provide Executives and Management with timely reporting on implementation progress, issues, risks and containment
Develop and conduct presentations to various levels of Management as required.
Ability to create Business cases and assess cost and other impacts related to the projects
Post-Secondary degree in Business or other related discipline or equivalent combination of education or experience
Minimum 5 years of project management experience
Software skills: Microsoft Office, V21, Salesforce, Microsoft Project
Minimum 5 years of experience in the telecommunication industry
Understanding and application of PMI best practices and methodologies
Excellent communication skills (oral and written/ French and English) and the ability to interface with all levels of the organization
Conflict management, negotiation and influencing skills
A desire to lead in a dynamic environment and an ability to prioritize his/her own actions as well as those of his/her team.
Ability to navigate a high-pressure environment with multiple tight deadlines, shifting and competing priorities and several concurrent projects
Experience working with cross-functional teams and Enterprise Customers
Excellent attention to detail
A demonstrated ability to effectively address customer facing challenges
A solid understanding of the technologies delivered by Rogers Enterprise, and a proven track, record of implementing process solutions.
A positive attitude with a desire to constantly improve.