Provide pre- and post-sales quality technical assistance. Requirements include application of Liebert Monitoring products and technical troubleshooting; including assistance with pre-sales custom product features and special pricing. Facilitate sales efforts and order capture rates.
Collaborate with sales personnel to define requirements and provide quotations for custom configurations in a timely manner. Review and facilitate fulfillment of any orders that include custom configurations and special features.
Provide application sales support and formal product presentations to reps, reseller partners, and end users during factory visits and customer events.
Serve as an escalation point for customer issues for overseas technical support staff. Pursue resolution of issues and direct final resolution as required.
Interface with engineering, product marketing and field support to ensure appropriate issue resolution and improve product quality.
Detail-oriented; a high degree of accuracy regarding problem-solving and analytical skills is required
A professional attitude towards customer relations is required.
Good verbal and written English communications skills and presentation skills are required.
Strong organizational skills with the ability to handle multiple tasks concurrently are required.
Good PC skills (spreadsheets, database and word processing) are required.
Working knowledge of Data Communications Processes are required, including:
Network devices: Routers, Ethernet switches, hubs, NICs, etc.
Troubleshooting down to Ethernet packet level
Familiarity with standard protocols such as: SNMP, Modbus, RS232, RS422, RS485, ARCnet, BACnet is desirable.
Familiarity with Building Monitoring Systems (BMS), or similar monitoring/management technologies, is desirable.
A Bachelor's degree in Computer Science, Information Technology, Electrical Eng or related discipline. An associates degree or Military certification with at least 3 years of directly related work experience will be held as equivalent to the educational requirement.