Senior Application administrator responsible for high quality end to end service operation based on application level.
Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Plans, controls and is responsible for complete application-based request fulfilment.
Support and consulting of Service Delivery Management
Responsibility for incident, problem, change, escalation management and operational documentation
Responsibility of customer-driven and / or technical changes during service lifecycle
Responsibility for change approval in face of all Change Advisory Boards
Functional steering of whole service chain from medium to complex applications/services
Independently executes complex tickets to provide service according to KPIs.
Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
Accountable for service asset- and configuration management
Execute project and other deliverables in order to fulfil KPIs and management requests
Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
Responsibility for technical, maintaining and operational concepts
Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Work life Coaching
Doctors at workplace
Referral bonus /financial/
Preferable Technical High school degree
3+ year, valid certifications in given technologies
Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
Basic project management overview
English B2 – mandatory
German B1/B2 – optional