Delivery Executive

Employment Type:
Full Time
Sector:
Logistics Jobs
Job Role:
Distribution Jobs
Area:
Pennsylvania
Location:
United States of America
Salary:
Competitive
Posted:
18-Dec-17
Recruiter:
Mobile Jobs
Job Ref:
RX00150118 - X

Example Responsibilities:

Serve as an end-to-end trusted advisor, providing exceptional service and adapting strategy to meet customer needs
Advise on the product roadmap and 3-5 year strategy with the SAM, continually reinforcing the value of SAP’s portfolio
Establishes and influences program governance to openly discuss issues and concerns and act as the primary contact
Coordinate and prioritize SAP requests to meet with the customer to limit the number of interactions the customer has with SAP and improve the experience
Conduct due diligence on sales opportunities, pitch proposals, and review the resourcing strategy
Oversee the project team, offering guidance and escalating concerns
Hold customer and team accountable, initiating performance improvement conversations as necessary
Communicate with the team and customers to build credibility and ensure all parties are informed of the strategy, major issues, and dependencies
Navigate SAP to locate answers to customer questions effectively and efficiently
Submit status reports to leadership to ensure alignment with corporate strategy
Maintain thorough understanding of ERP solutions to increase consumer confidence, sell services, and lead implementations
Quickly learn the customer’s business strategy and apply the knowledge gained from past engagements

CORE AND LEADERSHIP COMPETENCIES

Applied Learning
Building a Successful Team
Building Partnerships
Building Trust
Business Acumen
Coaching
Communication
Cultivating Networks
Customer Focus
Decision Making
Driving for Results
Gaining Commitment
Leadership through Purpose and Values

TECHNICAL AND FUNCTIONAL COMPETENCIES

Project Management
Project Management Tools and Methodologies
Financial Knowledge
Product and Technical Knowledge
Organizational Knowledge

KEY PERFORMANCE INDICATORS

On-time delivery in relation to project milestones
Overall financial performance in relation to project budget
Customer satisfaction – feedback and customer’s willingness to be a reference
360 feedback from project team
Financial performance as measured in margin, profitability, regional statistics
Utilization of project team members
Ability to manage multiple projects
Participation as a mentor
MBO achievement
Identification of sales opportunities
Participant in DBS leadership initiatives

The Delivery Executive (DE) provides effective project / program oversight for one or more Value or Strategic accounts. In this partially billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer. The DE may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures engaged in their account(s).

EXPECTATIONS AND TASKS

Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating, an

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