Senior Customer Center Development Specialist

Job description:

Within the Customer Center Development and Management Team (ZC), represent a customer center in projects or other activities that create new products, services, or changes to existing processes that have an impact on the customer or the work of ZC assistants.
Be a contact point for colleagues out of service, to solve problems within their assigned area.
Updating and Optimizing Information and Procedures for Assistants ZC
Streamline processes and procedures for ZC Assistants and deliver inputs in line with the ZC concept for projects and FastTracks.
Collecting feedback and feedback to improve existing processes and promote them within TMCZ.
Leading development activities to improve performance and streamline ZC.


Secondary or post-secondary education.
Experience in leading position is an advantage (operational teamleader).
Knowledge of the functioning of ZC, processes and systems - ideally both from the functioning of the operation and the logic and functioning of the services / products / processes themselves.
Good knowledge of PC (MS Office - Outlook, Excel)
Interest in new services and processes.
Ability to communicate effectively and make decisions independently.
Logical thinking and organizational skills.
Tacking things up and emphasizing the organization of your own work.
Separate personality with a pull on the goal and the ability to propose solutions and constructively assert their views and interests of the ZC.
Flexibility and the desire to learn new things.
Proactive and positive approach to problem solving and change.
Independence and ability to judge.
Knowledge of AJ at communicative level (reading of texts, definition of requirements for projects).

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